Privacy Policy
Phoenix Innovate (‘we’) commit to protect and respect your privacy. This policy sets out how we will use any personal information and with whom it will be shared. Read the following with care.
By visiting and using our website you agree to the use of your personal information in the manner described in this policy. Any questions regarding this policy should be sent to us via the website contact form.
Future changes we may make to this policy shall be posted on this page and, if we deem it appropriate, sent to you by email.
Information we may collect about you
The following data about you (‘your information’) may be collected and processed by us:
- information submitted online via our website such as your name, company name, contact information such as email addresses, business addresses, job titles, mobile phone numbers and any other information that may be relevant to customer surveys;
- correspondence you may send to us;
- details about your visits to the website and any resources that you may access (for example, among other things; traffic data and/or communication data).
Because your information may be confidential we will take steps to protect the confidentiality of such information according to our procedures and any legal requirements.
How we may use your information
By collecting your information we can better understand your needs and provide you with an improved service. Such information may be used by us in the following ways:
- in order to ensure the website’s content is presented in as effective a manner as possible for your benefit, and/or in order to customise the website for your benefit;
- for internal purposes of ours, for example quality control, internal record keeping, or for the improvement of our products and services, the performance of our website, system administration and in order to to evaluate the site, so that we are able to provide you with an enhanced service;
- in order to notify you about any changes to our service(s);
- in order to provide you with products, services, or information, that you may request, or that we believe may be of interest you (if you give your agreement);
- in order to create reports that may assist us with our future marketing;
- in order to carry out any obligations of ours arising from any contracts with you and for the purpose(s) of billing and delivery; and
- in order to enable you to participate in the website features (if you agree to participate).
We may from time to time monitor your website use, and record your IP address, browser type, and operating system for the purpose(s) of system administration. This statistical information about users’ browsing does not identify any individual(s).
We may also collect non-personal aggregated statistical data about any visitors to the website and traffic and sales patterns. This information does not identify personal users, and we shall not use this information in order to build individual user profiles: it contains only general information about users of the website.
We shall only keep information about you for as long as we deem it necessary.
Cookies
‘Cookies’ are used by us to collect such information referred to below and in order to track your use of our website.
Cookies are small data files placed on your computer or device that allow websites to recognise you as a user any time you may return to that website using the same computer/device and browser, either for for repeat visits (know as a ‘persistent cookie’), or for the duration of your visit (known as a ‘session cookie’).
There are other files that work in the same way. In this policy we use the word ‘cookie’ to refer to all such files.
Cookies are a common means of remembering information about website visitors.
Most websites currently use cookies for a wide range of tasks. We use them for the following purposes:
- Analytical/Performance Cookies: these cookies analyse use of the website by, for example, recognising and then counting numbers of visitors and how those visitors browse the website. By doing this we can see which parts of the website are popular among users and which website sections need to be improved;
- Functionality Cookies: these cookies recognise you on return visits to our website so that we can personalise content for you; and
- Tracking Cookies: these cookies record your visits to the website and the website’s pages and links may you have followed. This information may be used by us in order to make our website more relevant to you.
In accessing our website, you will have received a message notifying you of our cookie use. We used a cookie in order to present you with that message, and you can see details of this and other cookies below.
If you continue to use our website, more cookies may be placed on your computer as described below so that we can enhance your experience of our website. Continuing to use our website and/or accepting our privacy policy constitutes agreement to the use of such cookies.
We shall not use cookies in order to collect personal information about you.
If you wish to restrict or block cookies set by this website you can do this by means of browser settings.
You can visit ico.org.uk to find information on how to do this on many different browsers.
These websites are not owned or operated by Phoenix Innovate, so we are not responsible for the content on them. By restricting cookies you may not be able to use all of this website’s features and/or services.
Please see below for a list of the main cookies we may use on our website, and their purposes:
| Cookie | Purpose |
| __atuvc | This cookie is used by the AddThis social sharing service. The cookie is used in order to enable visitors to share content with a range of platforms. It also stores a page share count |
| __ss | This cookie is used in order to help us improve future marketing preferences if you choose to agree to them. |
| __ss_referrer | This cookie is used in order to assist us in identifying where visitors to our website have come from. |
| __ss_tk | This cookie is used in order to help us improve future marketing preferences if you choose to agree to them. |
| _hjDonePolls | This cookie is used by the HotJar pageview tracking service. It is used to conduct polls for users leaving the website in order to help us improve the performance of our website. |
| _hjIncludedInSample | This cookie is used by the HotJar pageview tracking service. It identifies visitors during single browser sessions, and indicates if those users are in an audience sample. |
| ubpv | This cookie is used by Unbounce in order to track usage of landing pages. This service allows us to test the effectiveness of different web page versions, and to ensure that visitors consistently see the correct page version. |
| ubvs | This cookie is used by Unbounce in order to track usage of landing pages. This service allows us to test the effectiveness of different web page versions, and to ensure that visitors consistently see the correct page version. |
| _dc_gtm_UA-10591419-1 | This cookie is used by Google Tag Manager in order to help improve visitor tracking and movement for our website, and in order to use the Google AdRoll service for displaying AdRoll partner website personalised advertisements. |
| _eventqueue | This cookie is used by Clicky Analytics in order to log data about website visitors’ journeys through our website. |
| _first_pageview | This cookie is used by Clicky Analytics in order to help us improve the overall performance of our website. |
| _ga | This cookie is used for Google Analytics in order to help us collect and analyse visitor information such as new visitor numbers, browser usage, and marketing activity response. That information may help us improve our website and your experience, and to help us make our marketing more relevant. |
| _gat_UA-10591419-1 | This cookie is used by Google Analytics in order to limit the data that is recorded by Google on high traffic volume websites, and in order to help us improve our website’s performance. |
| _jsuid | This cookie is used by Clicky Analytics in order to identify whether a visitor is new or returning. |
| _referrer_og | This cookie is used by Clicky Analytics in order to identify where visitors to our website are coming from. |
| optimizelyBuckets | This cookie is used by Optimizely in order to store page variants that are assigned to users for A/B testing in order to help us improve website user journey. |
| optimizelyEndUserId | This cookie identifies unique users in order to enable us to perform A/B testing. |
| optimizelyPendingLogEvents | This cookie records user activity on the website in order to facilitate A/B testing and to determine which parts of our website are performing best. |
| euCookiesAccepted | This cookie lets us know if a visitor has previously accepted cookies on our website. |
| optimizelySegments | This cookie is used to hold audience segmentation information for visitors in order to use an A/B testing tool, Optimizely. |
| ubvt | This cookie is used by Unbounce in order to track landing page usage. This service allows testing of the effectiveness of different web page versions, and ensures that visitors see the expected version of a page consistently. |
Advertisements and ad personalisation
We use AdRoll in order to serve adverts and to personalise them. View more information about the use of your personal data by visiting: https://www.adrollgroup.com/privacy
Marketing
We do not pass on any of your data to any third parties for the purposes of marketing. If we have your information and you have given consent for us to contact you, we may contact you by SMS, email, or telephone with:
- information about any products and/or services that are similar to those we may have provided to you;
- certain other information which you may find interesting;
- any promotional information relating to third parties which you may find interesting;
- we may also contact you for the purposes of market research.
As a new customer, we may contact you only if you give your consent.
At any time you may ask us not to use your information for the purposes of marketing by contacting us via our contact form.
Where we may transfer your information
We may transfer to or store your information outside the European Economic Area (‘EEA’), to countries that may not have data protection laws as developed as those in the EEA.
In the event we transfer your data to the United States of America, we shall endeavour to only send such data to companies that are Safe Harbour registered and certified. Such data may also be processed by staff at our suppliers, agents, affiliates, or representatives’ overseas offices.
By providing your information you are agreeing and consenting that we may transfer to, and storing your information at, a destination outside the EEA. If you do not want your data to be stored or transferred outside the EEA, please let us know by means of written notice.
Sharing your information
Your information may be shared by us with other organisations as per the following:
- in the event that we buy or sell a business or assets (your data may be shared by us with the seller or buyer or prospective seller or buyer);
- if another party buys or otherwise acquires Phoenix Innovate, at which point your information may be transferred as an asset;
- suppliers, business partners, and/or sub-contractors for the purposes of a contract we enter into with you or them;
- in the event that we are obliged to comply with regulatory or legal requirements, or in the event that we have to enforce an agreement or protect our property, rights, or our customers. This might involve the exchange of certain information with other organisations and companies and organisations in order to protect against fraud and/or reduce credit risk.
Non-personal aggregated website visitors statistics data may be shared by us with third parties.
Your information may be shared by us with selected third parties in order to perform credit card clearance/order fulfilment/credit reference/data analysis/delivery/storage services/customer support.
How we keep your information secure
We will always try our utmost to keep your information secure.
We have put in place suitable electronic, physical, and managerial procedures to prevent unauthorised access to or disclosure of, and to safeguard and secure, any information we collect online.
Your information is stored on secure hosted servers. Actions you perform on our website that are related to your account shall be encrypted.
You should not allow any password, username, or other login details that enable you to access the website or any part of it to be used by any other people. Such information should be kept confidential.
If you have reason to believe or suspect somebody knows your confidential login information you should contact us immediately.
The transmission of information on the internet cannot be made completely secure.
We will always apply our procedures and also comply with any legal requirements in order to protect information you give us. However we are unable to guarantee that your information that is transmitted via the website is completely secure. Therefore, such transmissions are undertaken at your own risk.
When we receive your information, we will use certain security procedures in order to try to prevent any unauthorised access.
Other website links
Our website(s) may sometimes contain links to and/or from other websites.
By following any link to any such websites you will note that such websites should have privacy policies of their own, and that as such we do not accept liability or responsibility for such websites or their privacy policies.
You should check the privacy policies of other websites before submitting your information to such websites.
Your rights
General Data Protection Regulation (GDPR) gives you the right to see any personal information we may hold about you, whether such information is collected through you using the website or by means of communications that you have with us.
You have the right to access information of yours. Please direct any such information request to us.
In the event that you believe any information we hold about you may be incomplete or incorrect, you have the right to send us a written request to rectify your information.
You have the right to request that we do not process your information (or that we do not pass your information to any other companies or organisations) for the purposes of marketing. You can contact us to request this.
Any complaints about how we use your information should be directed to the Information Commissioner’s Office.
Changes
Changes to this Privacy Policy may be made by us at any time. If we do so we may send you an email about the modified terms or by placing a copy of them on our website.
Any such changes shall take effect seven (7) days after any email notification of changes or the posting of the modified terms on the website, whichever period is earlier.
By continuing to use the website after the period expires you are agreeing to be bound by the modified terms of the policy.
How to contact us
Any comments, questions, or requests about this privacy policy are welcomed. Please send them via the contact form.
This website is owned by Phoenix Innovate. Our office trading address is Imperial Court, 2 Exchange Quay, Manchester, M5 3EB and our registered company number is: 12407606